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Extended Warranty FAQs

Frequently Asked Questions Regarding Extended Warranty Coverage

What does an extended warranty cover on a furnace or an air conditioner?

Typically, an extended warranty covers the failure of a part or component of the product due to the malfunction of the unit or one or more of its parts or components. The extended warranty is on the furnace, boiler, or air conditioner and not on accessory components not included as part of the equipment. Examples of accessory components:

  • Thermostats (not specifically covered)
  • Condensate pumps
  • Registers
  • Humidifiers
  • Ultraviolet air purifiers
  • Filters
  • Air vents (boilers)
  • Backflow preventers (boilers)
  • Zone valves (boilers)
  • Pressure reducing valves (boilers)
  • Expansion tanks (boilers)

… any item not included in the ‘box’…

Therefore, An Extended Warranty Typically Does Not Cover:

  1. Failure caused by lack of electrical power (external fuse or circuit breaker blown, switch turned off, meter failure, etc.) or lack of natural gas (gas line shut-off, a problem with meter, etc.). Why: The unit would have functioned correctly with power or fuel – not the fault of the manufacturer.
  2. Failure caused by lack of maintenance (plugged filters, lack of cleaning, plugged condensate lines, dead batteries, etc.) Why: The manufacturer requires maintenance to be performed on the unit; maintenance related failures are excluded.
  3. Failure caused by exhaust or air intake vent blockage – failure caused by factor outside of manufacturer control.
  4. Failure caused by external component failure: includes all of the accessory components listed above, or failure of the distribution system (i.e. ductwork or piping).
  5. Failures caused by acts of God, natural disasters, abuse and anything acting upon the equipment beyond the control of the manufacturer.
  6. Loss of performance or aesthetics.

Some Warranties Require Proof Of Equipment Maintenance As Required By The Manufacturer. For More Guidance, Consult Your Warranty Paperwork.

Maintenance agreement benefits are provided for the systems for which maintenance is provided.

  • An agreement that provides maintenance for the furnace only does not provide discounts for a cooling problem.
  • An agreement that provides maintenance for the air conditioner only does not provide discounts for a heating problem.
  • The same goes for other maintenance agreement products (coverage is extended only to the specific product(s) identified in the agreement)

What about furnace blower failures in a no cooling situation?

Cross-over situations require that both furnace and air conditioner maintenance be performed in order to be eligible for benefits.

 
What To Expect

Discover The Detroit Appliance Difference

Appliance Expertise

Our repair technicians know all your appliances and how to properly repair them.

In Business Since 2015

Detroit Appliance has been handling repairs for all appliances for many years and we know what you need.

Handle the Full Repair

Our repair experts will handle every part of the repair, from ordering the parts to getting the repair done, we are with you every step of the way.

Affordable

The cost of your appliance repair should not equal the cost of replacing your appliance, we ensure that is the case.

Unrivaled Customer Dedication

Customers are what help our business thrive, we ensure you are satisfied and continue to come back to us for all your repairs.

Trustworthy

Detroit Appliance is going to be honest with you and ensure you know what the issue is and the plan to repair it.

Appliance Expertise

Our repair technicians know all your appliances and how to properly repair them.

In Business Since 2015

Detroit Appliance has been handling repairs for all appliances for many years and we know what you need.

Handle the Full Repair

Our repair experts will handle every part of the repair, from ordering the parts to getting the repair done, we are with you every step of the way.

Affordable

The cost of your appliance repair should not equal the cost of replacing your appliance, we ensure that is the case.

Unrivaled Customer Dedication

Customers are what help our business thrive, we ensure you are satisfied and continue to come back to us for all your repairs.

Trustworthy

Detroit Appliance is going to be honest with you and ensure you know what the issue is and the plan to repair it.

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This company is awesome! Vontae was the tech that came out and fixed my dryer. Absolutely the best!! Thank you so much. He was super kind and got the job done fast.

Sherese H.

Sherese H.

Wonderful experience. I learned new things about my washing machine & dryer. He was super helpful & patient. Highly recommend!!!!

Deborah S.

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Deborah S.

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Detroit Appliances are truly the best . The only ones I request every time I need something . Thanks to John k and all that work there for being so helpful and knowledgeable.

Marleen S.

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Marleen S.

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Tim Martin was awesome he called when he was in route and was very efficient on time of appointment. Tim also remembered us from a previous visit and was knowledgeable of previous appointment and are service needs. He was pleasant and informational to our service call.…

Rhonda C.

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Rhonda C.

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Customer service was fantastic from the first phone call to Drew Maddox coming out to do our dishwasher repair. He even had to leave to drive an hour to pick up the part we needed and returned the same day to finish the job! I would…

Christine B.

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Christine B.

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